Privacy Policy for The Coin Connection
Last Updated: 21st January 2025
The Coin Connection is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website, https://www.thecoinconnection.co.uk/.
1. Information We Collect
When you use our website, we may collect the following types of information:
(a) Personal Information You Provide
- Name
- Contact details (email address, phone number, address)
- Payment information (processed securely via third-party payment gateways)
- Account login details (if you create an account)
(b) Automatically Collected Information
- IP address
- Browser type and version
- Pages you visit and time spent on the site
- Device information (e.g., operating system)
(c) Cookies and Similar Technologies
We use cookies to improve your browsing experience, provide personalised recommendations, and understand website traffic. For more details, please refer to our Cookie Policy.
2. How We Use Your Information
We collect and use your information for the following purposes:
- To process and fulfil orders, including payment processing and delivery.
- To respond to customer enquiries or support requests.
- To personalise your shopping experience.
- To send transactional emails (e.g., order confirmations) and occasional marketing communications (if opted in).
- To monitor website performance and identify areas for improvement.
3. How We Share Your Information
We respect your privacy and will not sell your personal information. However, we may share your data in the following circumstances:
- Service Providers: With third-party companies that help us operate our business (e.g., payment processors, couriers, website analytics tools).
- Legal Obligations: To comply with laws, regulations, or legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets.
4. Third-Party Payment Processors
We use trusted third-party payment gateways to process transactions securely. We do not store or have access to your full payment details. Please review the privacy policy of the payment processor you use during checkout.
5. Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
- Access, correct, or delete your personal data.
- Withdraw consent for marketing communications.
- Object to or restrict certain types of data processing.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise these rights, please contact us using the details below.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting obligations.
7. Data Security
We implement strict security measures to protect your data from unauthorised access, alteration, or disclosure. Despite these measures, no online platform is 100% secure, so we encourage you to take precautions, such as safeguarding your account details.
8. Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences in your browser settings. For more details, see our Cookie Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, with the “Last Updated” date at the top.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, please contact us at:
The Coin Connection
Email: sales@thecoinconnection.co.uk
Phone: 01827280102
Address: The C C Ltd, PO BOX 16867, Tamworth, Staffordshire, B77 9NJ