Terms & Conditions

Terms and Conditions of Sale
1.The Company reserves the right to refuse to supply any customer.
2.All goods shown are subject to availability and may be withdrawn at any time.
3.All prices shown are in British Pound sterling .
4.The Company will aim to deliver your order within:
                                                              7 working days for the United Kingdom
                                                              28 days for worldwide deliveries.
4.1 Tracking details will be provided, by the Company where applicable
 4.2  If we are unable to deliver your item,due to being out of stock, the order will be cancelled and a full refund will be issued within 2 days of the order being placed.
Your right to cancel:
5.Under the Consumer Contract Regulations 2014:
 5.1 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.    You may do this by calling customer care on 01827 280102  or through our website or in writing, please quote order number.
5.2   A full refund will be issued on receipt of the returned goods,  (within 14 days) providing that the packaging is unopened (where applicable), and the goods are returned undamaged and complete.
5.3  If goods are being returned, due  to having a fault, the cost of the return postage will be refunded by Company, if the goods are returned due to changing your mind or ordered in error, the cost of the return postage, will be paid by the buyer.
5.4 Buyers must use a trackable shipping method.
6.Customers should take all reasonable care with goods while they are in their possession.
7. Items, where no right of cancel applies to the following:
Silver Bullion Coins or Bars
Gold Bullion Coins or Bars
This is because the supply of these goods are price dependent upon the fluctuations of the financial markets, which are beyond our control of the Company.
8.Payment is due and is required on receipt of invoiced goods, or on or before the due date.
8.1 Payments accepted are as follows: Bank Transfer (quoting order number) , Paypal (4% surcharge) , Cash or  Cheque, made payable to: THE COIN CONNECTION and sent to :THE C C , PO BOX 16867, TAMWORTH, STAFFORDSHIRE,  B77 9NJ
8.2 If paying by cheque, the goods will be sent as soon as we have received cleared payment.
8.3 Spreading the cost over 6 or 12 months  is available, by prior  arrangement, if this is something you would like to discuss please contact : sales@thecoinconnection.co.uk
Customer Care
9.The Company is committed to providing customers with high quality products and service. If you have a question concerning any aspect of our service, please visit our website on www.thecoinconnection.co.uk  or e-mail us via sales@thecoinconnection.co.uk.
9.1 If you looking for a coin that is not shown on the website, please email us with your requirements, as we have more coins in stock, that have not  yet been added to the website.
10. From time to time, the Company would like to send  you emails, with our latest products, if you do not wish to receive, these emails, please contact sales@thecoinconnection.co.uk, and you will be removed from our mailing list.
10.1 All imagines are the property of The Coin Connection, and may not be used without  permission from  the Company.
Data Protection
11.The Company complies with the conditions of the Date Protection Act and will only supply your details to contracted third party partners for processing purposes.
These terms and conditions do not affect your statutory rights.